(904) 460-2998

Jacksonville, Ponte Vedra & St. Johns CountyWater Heater Repair & Replacement. Repair First, When It Makes Sense.

Whether you have a traditional tank or a tankless water heater, our licensed plumbers (FL CFC1432730) provide fast, reliable service and expert installation—so you always have hot water when you need it.

  • Locally owned
  • No commissions
  • No pressure
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Trusted by
your neighbors.
Trusted by
your neighbors.
Tank water heater

Water heater flush

Flushes out sediment so your water heater heats faster and lasts longer.

Ends December 31

Offer terms

Valid for Jacksonville-area residential homes only. Not combinable with other offers.

$65

Straight answers first

What’s happening with your hot water? Start here.

Choose what you’re dealing with for safe checks, what it usually means, and when to call. You don’t need to diagnose anything yourself.

No hot water, or temperatures that won’t stay steady?

No hot water, lukewarm water or temperatures that swing usually come down to the heat source (a gas burner or electric heating elements), the thermostat, sediment built up in the tank — or, on a tankless unit, scale or a fault the unit is reporting.

Safe things to check first

  1. Check the power or gas. For an electric heater, look for a tripped breaker. If it has tripped, leave it off and call — a breaker that trips points to an electrical fault. For gas, make sure the gas valve to the heater is on.
  2. Gas tank: see if the pilot is lit. Many models have a small viewing window. If it’s out, follow the lighting instructions on the heater’s label, or call us if it won’t stay lit. If you smell gas, leave the house and call your gas company from outside.
  3. Check the temperature setting. Make sure the dial or display hasn’t been turned down. Most homes are comfortable around 120°F.
  4. Tankless: note any error code. Write down the code on the display. It helps our plumber come prepared.

Still no hot water?

Call us if the checks don’t restore hot water, the hot water runs out much faster than it used to, the water looks rusty or smells, or the tank pops and rumbles.

What 365 will do

We’ll test the burner or elements, thermostat and controls, check for sediment, and give you a written repair price before any work begins — plus an honest view of whether repair makes sense for the heater’s age.

Call (904) 460-2998

Is your water heater leaking?

Where the water is coming from matters. A leak at a pipe connection or valve is often a repair. Water seeping from the tank itself usually means the tank has corroded through and needs to be replaced.

What to do now

  1. Turn off the water to the heater. Close the shut-off valve on the cold-water pipe going into the heater.
  2. Turn off the power or gas. Switch off the breaker for an electric heater, or turn a gas heater’s control to OFF.
  3. Look for where it’s coming from — without touching hot parts. Common spots: the pipe connections on top, the temperature-and-pressure relief valve and its pipe, the drain valve near the bottom, or the tank itself.
  4. Never cap or plug the relief valve. It’s a safety device. If water is coming from it, leave it alone and call us.

Call us if

Water is coming from the tank itself, the relief valve keeps releasing water, or the leak doesn’t stop after you close the shut-off valve.

What 365 will do

We’ll find the source, tell you whether it’s a repair (a fitting, valve or drain valve) or a sign the tank is failing, and give you a written price for each option.

Call (904) 460-2998

Which water heater is right for your home?

There isn’t one water heater that’s best for every household. The right choice depends on your hot-water needs, available space, installation requirements and budget. 365 Solutions installs and services both traditional tank and tankless water heaters.

Traditional tank water heater

Traditional Tank

Reliable performance.Lower upfront cost.

  • Stores a supply of hot water
  • Familiar and reliable
  • Generally lower cost
  • Can run out during heavy use
Wall-mounted tankless water heater

Tankless

Hot water on demand.Saves space.

  • Compact, wall-mounted design
  • Can be more energy efficient
  • Higher upfront cost
  • Requires proper installation
Learn about tankless water heaters

How do they compare?

FeatureTraditional TankTankless
Upfront costLowerHigher
Energy efficiencyStandardHigher
Hot-water supplyLimited by tank sizeOn demand
Space neededFloor spaceWall mounted
InstallationStraightforwardMay require upgrades
MaintenancePeriodic flushingPeriodic descaling

Actual costs, performance and installation requirements depend on your home and the equipment you choose.

Not sure which is best for your home?

Our plumbers will look at your current setup and hot-water needs, explain your options, and give you a written price before any work begins.

Learn about water heater installation
Call (904) 460-2998

Why homeowners choose 365

Why Choose 365 Solutions for Your Water Heater Needs?

Your Plumbing Is Our Priority

At 365 Solutions, we take pride in delivering expert water heater services with transparent pricing and quality workmanship. Whether it’s a simple repair or a full replacement, we make sure your home’s hot water system runs efficiently.

  • Licensed and experienced plumbing professionals
  • Upfront pricing with no hidden fees
  • Financing available through GreenSky, subject to credit approval — see options
  • Fast, same-day service available

Rinnai Preferred Vendor for Water Heaters

Rinnai is a leader in tankless water heater technology, and as a preferred partner, 365 Solutions is specially trained to install and service their systems to exact standards. We help homeowners get the most from their Rinnai unit with expert installation, reliable performance, and ongoing support tailored to Florida homes.

365 Solutions is a Rinnai preferred vendor.

Got questions?

Your water heater questions. Answered.

Straight answers about costs, common problems and more, without the jargon or the sales pitch.

Don’t see your question?

Call and ask. You’ll talk to someone in our Nocatee office.

(904) 460-2998

Costs & your service visit

Pricing and what to expect.

How much does a water heater replacement cost?

A standard 40- or 50-gallon tank swap is the least expensive option; tankless and hybrid heat-pump units cost more up front and less to run. Beyond the unit itself, the price depends on gas versus electric, whether venting or the gas line needs work, and whether the old heater is in a garage, a closet or an attic. We give you a written price before any work starts, and financing through GreenSky is available for tankless and hybrid installs.

Common problems & when to call

Warning signs and what they mean.

What are the signs that I need water heater repair?

A malfunctioning water heater can show several warning signs that indicate the need for water heater replacement or repair. These include:

  • Inconsistent or no hot water, which could mean a failing heating element or thermostat.
  • Strange noises, such as rumbling or popping, caused by sediment buildup inside the tank.
  • Water discoloration or odors, often due to rusting components or bacteria growth.
  • Leaks or moisture pooling, signaling potential tank corrosion or loose fittings.

Choosing the right option

Help deciding what makes sense for your home.

What’s the difference between hot water heater service and repair?

Hot water heater service refers to preventive maintenance, such as flushing the tank, inspecting parts, and adjusting thermostat settings to keep your unit running efficiently. Hot water heater repair, on the other hand, is needed when the unit has a malfunction—such as no hot water, leaks, or broken components.

Routine servicing of a water heater can prevent costly repairs by catching small issues early.

Is a tankless water heater worth it in Florida?

Often, yes — Florida’s warm groundwater means a tankless unit works less hard than it would up north, and you get endless hot water in a fraction of the space. It makes the most sense in homes with natural gas, for families who run out of hot water, and for anyone replacing a heater in a tight closet. It makes less sense on a tight budget with an electric-only home, where a hybrid heat-pump tank is usually the better value. We will tell you which one fits your house.

How long does a water heater last?

Eight to twelve years for a standard tank, and the hard water across St. Johns County and Jacksonville pushes most toward the low end unless the tank is flushed regularly. Tankless units run 15–20 years with annual descaling. If your tank heater is past ten years, rumbles, or shows rust at the fittings, plan the replacement before it fails — a burst tank in a closet or attic does far more damage than the heater costs.

Service area & scheduling

Where we work and how fast we get there.

How do I know if I need a gas water heater repair? Where can I get gas water heater repair near me?

If you have a gas water heater, watch for these signs that you may need gas water heater repair:

  • Pilot light won't stay lit, which may indicate a faulty thermocouple.
  • Gas smell near the unit, requiring immediate attention for a potential gas leak.
  • Burner issues, where the water is not heating properly due to a clogged burner.
  • Sudden drops in efficiency, often caused by sediment buildup or gas pressure issues.

A licensed technician can safely diagnose and repair gas water heater problems to restore your hot water supply.

How often should I schedule a water heater cleaning service?

Regular water heater cleaning services help extend the lifespan of your unit and maintain efficiency. Over time, sediment buildup can reduce heating capacity, leading to higher energy bills and inconsistent water temperatures. Most manufacturers recommend flushing your water heater at least once a year to remove debris and prevent damage. Our water heater maintenance service includes a full inspection, cleaning, and performance check to keep your system in top shape. 

Good to know

More answers from our team.

How often should I schedule water heater maintenance service?

Regular water heater maintenance service is crucial to prolonging the lifespan of your system and ensuring optimal performance. Experts recommend annual maintenance, which includes:

  • Flushing the tank to remove sediment buildup that can reduce efficiency.
  • Checking the anode rod to prevent corrosion inside the tank.
  • Inspecting heating elements and thermostat settings for consistent heating.
  • Checking for leaks in valves, connections, and the tank itself.
Is a water heater flush service necessary?

A water heater flush service helps remove mineral deposits and sediment buildup, which can cause clogging, strange noises, and decreased efficiency. If left unchecked, sediment buildup can overheat the tank, leading to premature failure. A professional water heater flush should be performed once a year to maintain peak performance and prevent costly repairs. 

How do I choose the right water heater for my home?

Selecting the right water heater system depends on your household size, water usage, and energy efficiency goals. Traditional tank water heaters are best for homes with high hot water demand, while tankless water heaters provide on-demand heating and better energy efficiency. Other factors include fuel type (gas vs. electric), storage capacity, and installation space. A professional water heater service can help you determine the best option for your needs. 

Water Heater Service in St. Johns County & the Beaches

We repair and replace water heaters in Nocatee, Ponte Vedra Beach, St. Johns, Durbin Crossing, Julington Creek and St. Augustine, Jacksonville Beach and the surrounding Beaches communities. See all service areas.

Reviews

What your neighbors say

5.0 ★★★★★423 Google reviews · Read them all
★★★★★AC · weekend
“Had AC problems over the weekend, called 365 Solutions late Sunday and Tom called me back…”
Warren B. · Jun 2026 · tech: Tom Google
★★★★★Water heater
“My hot water heater busted and was pouring water out of the bottom. I called 365 at 9 am…”
Richard M. · Jul 2026 · tech: Justin Google
★★★★★Air quality · HVAC
“Brian is outstanding as he took time to fully educate us on Air Filtration and HVAC systems…”
Joe A. · Aug 2026 · tech: Brian Google

Keep it from breaking in the first place.

For one affordable monthly fee, the 365 Protection Plan helps keep your AC and plumbing running smoothly, with preventive maintenance, preferred pricing and priority service when you need it most.

See the plans

Where we work

Based in Nocatee. Working across Northeast Florida.

Our technicians work from our office in Nocatee and serve homes across St. Johns County, Jacksonville and the Beaches.

Towns we serve

Also serving

Bartram ParkBeacon LakeDel WebbDurbin CrossingFruit CoveMadeiraPalenciaPalm ValleyRivertownSawgrassSilverleafWalden Chase

Something not working? Let's take a look.

Book in about a minute, or call and talk to someone in Nocatee.

(904) 460-2998